Customer Letters

Please note: The following Customer Letters, do not replace the version that you receive from your local Canadian Blood Services site.

* The contents of the customer letters available on this site are current as of their dates of publication. If required, contact your local Hospital Liaison Specialist to determine if the letter is still current. 

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CL_2021-05.pdf

INFORMATION ONLY
Release of Revised Circular of Information for Red Blood Cells, Platelets, and Plasma

Customer Letter 2021-05 (PDF)

CL_2021-04.pdf

INFORMATION ONLY
WinRho® SDF Labelling

Customer Letter 2021-04 (PDF) | Saol Customer Notification

CL_2021-03.pdf

INFORMATION ONLY
Privigen® Inventory

Customer Letter 2021-03 (PDF)

CL_2021-02.pdf

INFORMATION ONLY
Update on Panhematin® Packing Supply

Customer Letter 2021-02 (PDF)

CL_2021-01.pdf

INFORMATION ONLY
Revision to Transfusion Related Acute Lung Injury (TRALI) Patient Data Form

Customer Letter 2021-01 (PDF)

CL_2020-51.pdf

INFORMATION ONLY
2020 Holiday Message and Inventory Update

Customer Letter 2020-51 (PDF)

CL_2020-50.pdf

ACTION REQUIRED
Upcoming Changes to Ig Supply and Actions for Hospitals

Customer Letter 2020-50 (PDF)

CL_2020-49.pdf

INFORMATION ONLY
Changes to Labelling on Back of Plasma Components

Customer Letter 2020-49 (PDF)

CL_2020-48.pdf

INFORMATION ONLY
RiaSTAP® Reconstitution Devices “Spike and Syringe Filter" now available through Bayshore

Customer Letter 2020-48 (PDF) | RiaSTAP Syringe Filter (PDF)

CL_2020-47.pdf

INFORMATION ONLY
Notice of Completion- eProgesa Upgrades

Customer Letter 2020-47 (PDF)

CL_2020-46.pdf

INFORMATION ONLY
Changes to Apheresis Platelet Yield Testing

Customer Letter 2020-46 (PDF)

CL_2020-45.pdf

ACTION REQUIRED
Notice of eProgesaOutage Nov 1-2, 2020 - Product and Service Impacts

Customer Letter 2020-45 (PDF)

CL_2020-44.pdf

ACTION REQUIRED
Immunoglobulin (Ig) Inventory Update and Action for Hospitals

Customer Letter 2020-44 (PDF) | NEBMC Letter (PDF)

CL_2020-43.pdf

INFORMATION ONLY
Fibryga® Product Monograph Changes

Customer Letter 2020-43 (PDF) | Fibryga® Product Monograph changes (PDF)

CL_2020-42.pdf

INFORMATION ONLY
Compatibility Testing Interference Risk in Patients Being Treated with Sarclisa™ (Isatuximab)

Customer Letter 2020-42 (PDF) | CBS Letter Isatuximab (PDF)

CL_2020-41.pdf

INFORMATION ONLY
Adynovate® 3000 IU Available

Customer Letter 2020-41 (PDF) | 3000 IU Adynovate Customer Letter (PDF)

CL_2020-39.pdf

INFORMATION ONLY
Electronic Fillable Patient Requisition Forms

Customer Letter 2020-39 (PDF)

CL_2020-40.pdf

INFORMATION ONLY
Improving Red Blood Cell Utilization

Customer Letter 2020-40 (PDF)

CL_2020-38.pdf

INFORMATION ONLY
Obizur® Temporary Labelling Update

Customer Letter 2020-38 (PDF) | Customer Letter Obizur

CL_2020-37.pdf

ACTION REQUIRED
FEIBA 2500IU Shortage

Customer Letter 2020-37 (PDF)

CL_2020-36.pdf

INFORMATION ONLY
Plasma Protein and Related Products Contract Extensions

Customer Letter 2020-36 (PDF)

CL_2020-34.pdf

INFORMATION ONLY
Privigen® 10g and 40g Sizes Available

Customer Letter 2020-34 (PDF)

CL_2020-35.pdf

INFORMATION ONLY
Panzyga 10g Available

Customer Letter 2020-35 (PDF)

CL_2020-33.pdf

ACTION REQUIRED
Cutaquig®4g Inventory

Customer Letter 2020-33 (PDF)

CL_2020-31.pdf

INFORMATION ONLY
Octaplasma™ Blood Group B

Customer Letter 2020-31 (PDF)

CL_2020-32.pdf

INFORMATION ONLY
Takeda Canada Inc.Amalgamation Notification

Customer Letter 2020-32 (PDF) | CBS - Takeda Amalgamation

CL_2020-30.pdf

INFORMATION ONLY
GamaSTAN® Product Update

Customer Letter 2020-30 (PDF) | Gamastan (IG-C) Update LetterProduct Profile GamaSTAN 

CL_2020-29_0.pdf

INFORMATION ONLY
Bi-Weekly Inventory Update: Plasma Protein and Related Products

Customer Letter 2020-29 (PDF)

CL_2020-28.pdf

ACTION REQUIRED
Provision of K Negative Red Blood Cells for Females 45 Years and Under

Customer Letter 2020-28 (PDF)

CL_2020-27.pdf

ACTION REQUIRED
New Unique Pool Number for Exchange Transfusion

Components For Hospital Customers in Manitoba Only

Customer Letter 2020-27 (PDF)

CL_2020-26.pdf

INFORMATION ONLY
Move of Canadian Blood Services Operations, Calgary

Customer Letter 2020-26 (PDF)

CL_2020-25.pdf

INFORMATION ONLY
Gammagard Liquid 30g Inventory Alert

Customer Letter 2020-25 (PDF)

CL_2020-24.pdf

ACTION REQUIRED
Convalescent Plasma Component Codes and Information

Customer Letter 2020-24 (PDF)

CL_2020-23.pdf

INFORMATION ONLY
CSL Behring - Safety Seal Information

Customer Letter 2020-23 (PDF) | CSL Behring - Safety Seal Information

CL_2020-22.pdf

INFORMATION ONLY
Updates to Héma-Québec Component Codes for Deglycerolized Components

Customer Letter 2020-22 (PDF)

CL_2020-21.pdf

INFORMATION ONLY
Electronic Fillable Patient Requisition Forms

Customer Letter 2020-21 (PDF)

CL_2020-20.pdf

INFORMATION ONLY
Known Interference Between Rebinyn® and Laboratory Assays used to Diagnose Coagulopathy Caused by COVID-19 Infection

Customer Letter 2020-20 (PDF) | REBINYN assay statement in COVID-19 patients

CL_2020-19.pdf

INFORMATION ONLY
Changes to Request Patient Designated Plasma Protein Products for Panhematin®

Customer Letter 2020-19 (PDF) | Sample Request for Patient Designated Plasma Protein Products

CL_2020-18.pdf

INFORMATION ONLY
COVID-19 Convalescent Plasma Production

Customer Letter 2020-18 (PDF)

CL_2020_17.pdf

INFORMATION ONLY
Exterior Cleansing of Shipping Containers and Blood Bags

Customer Letter 2020-17 (PDF) | NAC IP+C Appendix A COVIDNAC IP+C for Blood Return to Inventory

CL_2020-16.pdf

INFORMATION ONLY
Additional Infection Control Measures

Customer Letter 2020-16 (PDF)

CL_2020-15.pdf

INFORMATION ONLY
Known Interference Between Hemlibra® and Laboratory Assays used to Diagnose Coagulopathy Caused by COVID-19 Infection

Customer Letter 2020-15 (PDF) | COVID 19 and Hemlibra interactions with labs to diagnose DIC

CL_2020-14_0.pdf

ACTION REQUIRED
Fibrinogen Concentrate – Educational Resources and Supply

Customer Letter 2020-14 (PDF) | CSL RiaSTAP Customer letterCSL Medical Information Request Form | Fibryga Customer Letter

CL_2020-13.pdf

INFORMATION ONLY
Shipment of Patient Samples to Diagnostic Services Ontario and Nunavut (ONN) Laboratory
Southern and Central Ontario Hospitals Only

Customer Letter 2020-13 (PDF)

CL_2020-12.pdf

INFORMATION ONLY
Takeda’s Patient Support Program (OnePath)

Customer Letter 2020-12 (PDF) | Takeda Patient Letter

CL_2020-11_0.pdf

INFORMATION ONLY
COVID-19

Customer Letter 2020-11 (PDF)

CL_2020-10.pdf

INFORMATION ONLY
Update for HLA/HPA Results Printed on Apheresis Platelet End Label

Customer Letter 2020-10 (PDF)

CL_2020-09.pdf

INFORMATION ONLY
Eloctate® Supply Constraint

Customer Letter 2020-09 (PDF)

CL_2020-08.pdf

INFORMATION ONLY
Introduction of Jivi®

Customer Letter 2020-08 (PDF) | Jivi Product Profile | Introducing Jivi HCP Letter | Sample Request Patient Designated Plasma Protein Products

CL_2020-07.pdf

INFORMATION ONLY
WinRho® SDF Canadian Labelled Product - Labelling Error

Customer Letter 2020-07 (PDF) | Saol CBS WinRho SDF Customer Letter