Customer Letters

Please note: The following Customer Letters, do not replace the version that you receive from your local Canadian Blood Services site.

* The contents of the customer letters available on this site are current as of their dates of publication. If required, contact your local Hospital Liaison Specialist to determine if the letter is still current. 

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CL_2026-05.pdf

INFORMATION ONLY
Panhematin – Over-Labelled Lot Number on Carton & Vial

Customer Letter 2026-05 (PDF)

CL_2026-04.pdf

ACTION REQUIRED
Complete Transition to 100% Digital Orders

Customer Letter 2026-04 (PDF)

CL_2026-03.pdf

INFORMATION ONLY
Canadian Blood Services Patient Test Results to the Ontario Laboratories Information System (OLIS)
For Hospitals Located Within Ontario Only

Customer Letter 2026-03 (PDF)

CL_2026-02.pdf

INFORMATION ONLY
Updates to Manual Issue Vouchers

Customer Letter 2026-02 (PDF) | Attachment 1 (PDF) | Attachment 2 (PDF)

CL_2026-01.pdf

INFORMATION ONLY
Final Update: Discontinuation of Cryosupernatant Plasma (CSP)

Customer Letter 2026-01 (PDF)